Support
How can we help?
Most answers live inside the app — and for everything else, we're one email away.
Ultimate IPTV Player
Start with the built-in guide
The app includes a full illustrated user guide: open Settings → User guide. It covers signing in, live TV and the programme guide, films and series, favourites, search, recording, parental controls, backups, and setting up ratings and subtitle keys.
Try the demo first
If you haven't signed in yet, tap Try demo (no account needed) on the sign-in screen. It loads a small set of sample content served from our own servers, so you can see how the app looks and works before adding your own subscription. Everything's clearly labelled "Demo" and it can be exited from Settings any time.
Demo content is a curated selection of Blender Foundation open movies — Big Buck Bunny, Sintel, Tears of Steel, Elephants Dream, Cosmos Laundromat, Spring, and Caminandes: Llamigos — used under the Creative Commons Attribution 3.0 license. © Blender Foundation. The films are unmodified and remain the property of their respective creators.
Quick answers
- Nothing plays / lists are empty — check your server address, username and password in Account Info, and that your subscription is active with your provider.
- A list shows fewer titles than expected — that's usually your hidden categories doing their job. Un-hide them in Settings → View / Hide Channels.
- Ratings don't appear — add your free OMDb key in Settings → Movie ratings key, and click the activation link in OMDb's email first.
- Reinstalled and lost settings — choose Restore Settings on the sign-in screen to load your backup from Downloads.
- Not sure which version you're on — Settings → About shows the version and build number.
A note on content
Ultimate IPTV Player is a player for your own subscription. We can help with the app itself, but we can't help with subscriptions, channels or content — those questions belong with your IPTV provider.
Contact us
Email support@impulsivesoftware.com and include the app name, your device (e.g. NVIDIA Shield, phone), and what you expected vs. what happened. Screenshots help enormously. We aim to reply within a couple of working days.